FAQ

Plans and billing

Do you take a percentage of my sales? No. Plans are a flat monthly price billed through Shopify. See Pricing.

What counts toward the 50 orders on the free plan? Orders with at least one configured line. Other orders do not count.

What does each plan unlock? Growth adds text and image personalisation and removes the "Powered by Moddify Studio" link. Pro adds order rules, the REST API, webhooks and analytics. Plus adds single-line pricing on Shopify Plus stores and priority support. See Pricing.

What happens when I go over 50 orders on Free? Orders are still processed in full. The dashboard asks you to upgrade.

Can I change plans later? Yes, at any time from the app. Billing goes through Shopify.

Products and pricing

Does Moddify Studio add variants to my products? No. Prices are set at checkout by a Cart Transform function. Your products keep the variants you created. Answers can optionally link to variants of a separate parts product, for stock and SKU.

Do discount codes work on configured products? Test your discounts with a test order before a sale. On non-Plus stores a configured line is a bundle of components, and how a discount spreads across them depends on the discount type.

Can one customizer serve several products? A customizer belongs to one product. To reuse it, duplicate it and link the copy to the other product. To sell ready-made builds of the same customizer as separate products, attach presets to them.

What happens to parts that are out of stock? Answers linked to a Shopify variant show as sold out when the variant can't be bought. Choose in Settings whether they stay visible but disabled, or are hidden.

Can buyers order the same design twice in one order? Yes, change the quantity in the cart.

Themes and storefront

Which themes are supported? Online Store 2.0 themes, which includes Dawn and current Shopify theme store themes. The builder inherits your theme's font and text color.

Does it work on phones? Yes. The builder is designed for small screens first: preview on top, a scrollable step strip, and a sticky price bar.

What happens if your servers are down? The builder keeps working with the data it has loaded, and add to cart still works. Saving a design copy or uploading a picture may fail; the order still carries the buyer's choices on the cart line.

Data and privacy

Do you store customer names or emails? No. Designs hold the buyer's choices and any text they typed, linked to the Shopify order id. Names, emails and addresses stay in Shopify. See the Privacy Policy.

Where is the data hosted? In the European Union: the app, its database and all files run on a server in Denmark, with backups in the EU.

Limits

How big can a customizer be? There is no fixed question limit on paid plans. The practical limit is the checkout function's 10,000-byte price table. Publishing tells you if a customizer is over it.

Is there 3D? No. Moddify Studio is a 2D layered builder. If buyers need to rotate a 3D model or use AR, a 3D configurator is a better fit.

Can buyers upload images? Yes, on Growth and up: JPEG, PNG or WebP, with a minimum size you set. The picture shows in the print area on the product right away, and you get the original file with the order. See Steps, questions and answers.

Can I check uploaded pictures before production? Yes. Turn on upload review in Settings; orders wait with the cm-upload-pending tag until you approve or reject each picture.

Which languages does the builder speak? Its buttons and messages are built in for English, Spanish, German and French, and you can override them per store. Your own questions and answers are translated in the editor. See Translations and languages.

Can I use one customizer on several stores? Yes, on Pro and Plus. Link your stores and push a customizer from one to the other; each store keeps its own prices, variants and translations. See Using a customizer on several stores.